Delivering new service

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THE borough has been chosen to trial a new postal scheme aimed at making life easier for working people.

The new initiative by Royal Mail will allow folk who are not at home during the day to receive items that require a signature or are too large to go through the letterbox.

Royal Mail will start to trial the new arrangement at Wigan and Leigh delivery offices from November 28 allowing items to be delivered to a neighbouring address if no one is at home.

The 120,893 addresses on 212 delivery rounds covered by Wigan and Leigh delivery offices are part of the trial.

The trial, which was approved by the regulator following a public consultation, is part of a process of bringing Royal Mail’s terms and conditions more in line with other delivery companies.

Royal Mail is the only major delivery company that is not allowed to deliver to a neighbour as part of its standard practice.

Independent research by Tpoll on behalf of Royal Mail during public consultation revealed that 91.55 per cent of people supported the delivery of undeliverable items to neighbours if they had the ability to opt out. Less than four per cent were not in favour of the trial.

Royal Mail will write to all addresses in the trial area in mid- November informing them of the initiative and giving people the opportunity to opt out if they want to.

Nick Landon, Royal Mail’s Managing Director of Fulfilment and Packet Strategy, said: “Research shows that our customers welcome this initiative. It will make it much easier and more convenient for customers to receive letters and packets if they are not at home when we try to deliver.”

The trial, which is planned to run until February 25, 2012, is also taking place in Edinburgh Central, Bolton, Hull, East Swansea, North Gatwick and Norwich.

The trial will include Recorded Signed For letters which require a signature on delivery but Special Delivery mail, and international items that require a signature, are not part of the scheme.